Community Bank Continues Serving Clients and Community with Technology Updates It is 6pm on a Friday evening, you are heading out of town, and you need to talk to your bank- er. What are your options? Wait until Monday, send an email to a help address and hope for a quick reply, call a 1-800 number and go through the automated process? Everything sounds painful. Starting this fall at Community Bank, you will be able to talk and bank with a live teller with extended hours at the new Interactive Teller Machines (ITMs) that will be installed at all branch locations. "It is like FaceTime on your phone, and you can do almost any transaction that you can do inside a branch," said Community Bank Presi- dent and CEO John Montgomery. These ITMs are just one new technologi- cal feature that Community Bank will im- plement in the upcoming months to make banking simpler, more convenient, and avail- able when you want it. "We are transforming the technological and operational foundations of the entire bank to bring new products, services, and conve- nience to our clients and to continue to be the bank of choice in the markets we serve," Montgomery said In addition to the installation of the ITM ma- chines, the bank will be upgrading and improv- ing its core processing environment to a re- al-time, cloud-based system that will allow for greater stability, faster processing, and have the ability to easily add new products and services in the future. The new core system will also fea- ture enhanced fraud prevention, real time ac- count alerts and allow significant upgrades to the online and mobile banking experience. ATM VIRTUAL TELLER Anow. pesier way bark with extended hours. hellol ATM VIRTUAL FELLER The Bank has also been upgrading its branch technology to include automated cash count- ing machines, digital scanners and other im- provements to allow for real-time data access and increased speed of service. "Our branch technology improvements are designed to process a transaction fast and accurate- ly, allowing time for meaningful, important conversations between our clients and their banker. Those conversations are where we add value and one of the differences that makes Community Bank a trusted financial partner in our client's lives." These changes in the technological side of the bank have been in the works for the past few years but were accelerated by the pandemic. In addition, the increased use of mobile and on- line banking and the desire for longer service hours have clearly demonstrated the need to advance the changes more rapidly. With the new upgrades, the Bank will be able to offer all of the advanced products and features that are available with today's technology. "This is a monumental change for Community Bank. With these changes, Community Bank will have industry leading technology which will enhance our new product development, enable us to continue to provide an exception- Montgomery wants Community Bank to be al client experience now and into the future able to not only compete with the big nation- all while providing a safe and secure banking al banks in terms of technology but also offer platform," said Montgomery. "Having the abili- ty for our clients to customize their banking ex- what they can't: local based decision mak- perience through choosing what information ing, community service and knowledge and they want from their bank, when they want it, a personal relationship with a local financial and how they receive it, is an important part of services professional that knows and under- providing the services that our clients desire". stands a client's needs. ch ATM VIRTUAL TELLER TELLER 0 Anew easier way to bank with extended Yours hello! ATM VIRTUAL He hopes the technological updates will ben- efit not only the bank's clients but the com- munity as well. Community Bank has a long history of serving the communities it operates in and building a better bank also results in building stronger communities. cb 023 Sponsored content brought to you by Community Bank Member FDIC SUSTING LENDER Community Bank Continues Serving Clients and Community with Technology Updates It is 6pm on a Friday evening , you are heading out of town , and you need to talk to your bank er . What are your options ? Wait until Monday , send an email to a help address and hope for a quick reply , call a 1-800 number and go through the automated process ? Everything sounds painful . Starting this fall at Community Bank , you will be able to talk and bank with a live teller with extended hours at the new Interactive Teller Machines ( ITMs ) that will be installed at all branch locations . " It is like FaceTime on your phone , and you can do almost any transaction that you can do inside a branch , " said Community Bank Presi dent and CEO John Montgomery . These ITMs are just one new technologi cal feature that Community Bank will im plement in the upcoming months to make banking simpler , more convenient , and avail able when you want it . " We are transforming the technological and operational foundations of the entire bank to bring new products , services , and conve nience to our clients and to continue to be the bank of choice in the markets we serve , " Montgomery said In addition to the installation of the ITM ma chines , the bank will be upgrading and improv ing its core processing environment to a re al - time , cloud - based system that will allow for greater stability , faster processing , and have the ability to easily add new products and services in the future . The new core system will also fea ture enhanced fraud prevention , real time ac count alerts and allow significant upgrades to the online and mobile banking experience . ATM VIRTUAL TELLER Anow . pesier way bark with extended hours . hellol ATM VIRTUAL FELLER The Bank has also been upgrading its branch technology to include automated cash count ing machines , digital scanners and other im provements to allow for real - time data access and increased speed of service . " Our branch technology improvements are designed to process a transaction fast and accurate ly , allowing time for meaningful , important conversations between our clients and their banker . Those conversations are where we add value and one of the differences that makes Community Bank a trusted financial partner in our client's lives . " These changes in the technological side of the bank have been in the works for the past few years but were accelerated by the pandemic . In addition , the increased use of mobile and on line banking and the desire for longer service hours have clearly demonstrated the need to advance the changes more rapidly . With the new upgrades , the Bank will be able to offer all of the advanced products and features that are available with today's technology . " This is a monumental change for Community Bank . With these changes , Community Bank will have industry leading technology which will enhance our new product development , enable us to continue to provide an exception- Montgomery wants Community Bank to be al client experience now and into the future able to not only compete with the big nation all while providing a safe and secure banking al banks in terms of technology but also offer platform , " said Montgomery . " Having the abili ty for our clients to customize their banking ex- what they can't : local based decision mak perience through choosing what information ing , community service and knowledge and they want from their bank , when they want it , a personal relationship with a local financial and how they receive it , is an important part of services professional that knows and under providing the services that our clients desire " . stands a client's needs . ch ATM VIRTUAL TELLER TELLER 0 Anew easier way to bank with extended Yours hello ! ATM VIRTUAL He hopes the technological updates will ben efit not only the bank's clients but the com munity as well . Community Bank has a long history of serving the communities it operates in and building a better bank also results in building stronger communities . cb 023 Sponsored content brought to you by Community Bank Member FDIC SUSTING LENDER